Client Feedback

Worthington Woods Animal Care Center

7520 Worthington Galena Road
Columbus, OH 43085

(614)885-6242

worthingtonwoodsanimalcare.com

WORTHINGTON WOODS ANIMAL CARE CENTER
 
IN AN EFFORT TO IMPROVE OUR SERVICE TO OUR CLIENTS, WE WOULD APPRECIATE YOUR COMMENTS. THANK YOU!
 

*1. WHEN PHONING OUR OFFICE, WAS YOUR CALL TREATED PROMPTLY AND COURTEOUSLY?
*2. WHEN YOU ARRIVED FOR YOUR APPOINTMENT, WERE YOU GREETED PROMPTLY AND POLITELY?
*3. DID WE COMPLETELY ANSWER ALL YOUR QUESTIONS?
*4. IF AVAILABLE, WOULD A PAMPHLET OR HANDOUT HELP TO BETTER EXPLAIN PRODUCTS AND SERVICES?
*5. HOW LONG DID YOU WAIT BEFORE SEEING THE DOCTOR? PLEASE CHOOSE : a) 5-10min. b) 10-15min. c) over 15min.
*6. IF YOU WAITED OVER 15MINUTES,DID THE STAFF INFORM YOU OF THE REASON FOR DELAY?
*7. DID YOU FEEL THE DOCTOR SPENT ENOUGH TIME WITH YOU AND YOUR PET?
*8. HOW WOULD YOU RATE OUR STAFF MEMBERS ATITUDES? PLEASE CHOOSE: a) Friendly and helpful b) Nice enough but distracted and hurried c) Unfriendly and unhelpful
*9. ARE THERE ANY ADDITIONAL SERVICES THAT YOU WOULD LIKE US TO OFFER INFORMATION ON? IF SO, PLEASE LIST.
*10. ON A SCALE OF 1-5, (5 BEING THE HIGHEST) DID THE CLEANLINESS AND ORGANIZATION OF OUR HOSPITAL MEET YOUR EXPECTATIONS?
*11. ON A SCALE OF 1-5, (5 BEING THE HIGHEST) HOW DID THE PRACTICE RATE OVERALL?
*12. ON A SCALE OF 1-5, HOW LIKELY IS IT THAT YOU WOULD REFER US TO FAMILY AND FRIENDS?
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